FEDEX EXPRESS

Address: 20Bis Cong Hoa St., Ward 12, Tan Binh District, HCM
Tel: (84-8) 811 9055
Fax: (84-8) 811 9050
Website: http://www.fedex.com/vn/

Hanoi
Telephone: (84-4) 824 9054
Fax: (84-4) 825 2479

The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.1 million items in 215 countries each working day. FedEx has more than 136,000 employees world-wide, 42,296 drop-off locations, 643 aircraft and 42,000 vehicles in its integrated global network. The company maintains electronic connections with more than a million customers via FedEx Ship Manager at fedex.com and FedEx Ship Manager Software.

FedEx Offers:

More than 49,296 customer convenience locations worldwide.
Delivery of virtually any size and any weight package throughout the world via the world's largest all-cargo airline.
Up-to-the-minute package status tracking.
Free proof of performance - your invoice shows when each shipment was delivered and who signed for it. Tools for enhancing productivity and creating value for customers, and strategies to help you gain a time advantage over your competition.
ISO 9001 Update

At FedEx, we put customer first. One of the top priorities is to make sure that our quality management system is a world-class one so that the service we provide is the best in the market and is consistent.

Version 2000 of ISO 9001 on Quality Management System Standard provides comprehensive guidelines for organizations to develop an excellent business system. To meet with the new requirements, we begin with understanding the need of our customers. Based on your valuable input through different communication channels, we continuously validate that we are delivering the right service to you. At the same time, we enhance our internal systems like technology, training, operations and billing etc., so that they are always the best in the industry. Finally, we have different teams of employees contact you and listen to your valuable feedback with heart. This information is then mapped to our processes and enabling us to improve our service through regular business process enhancement. The whole process is managed by our senior management and a team of quality professionals.

In August 2003, we have been re-certified by Lloyd's Register Quality Assurance based on ISO 9001 version 2000. Again, it desmonstrates our commitment to YOU - providing a high performance and consistent international express service and total logistics solutions to you.

AsiaOne

Does your company ship goods within Asia or across the Pacific? Let the FedEx distribution network help you make profitable connections with key trading centers in the world's most vibrant regional economy.

In the past few years, FedEx has substantially expanded its routes and infrastructure in Asia. We now have an extensive number of flights connecting Europe and the Mid-East to Asia, and Asia to FedEx's global networks throughout the U.S.

In addition, the FedEx AsiaOne network offers a comprehensive network in Asia. With the opening of an Asia Pacific Hub at Subic Bay in the Philippines in September 1995, FedEx recreated the hub-and-spoke system in Asia, allowing overnight intra-Asian transport.

FedEx is represented in Vietnam by a nominated Service Contractor.


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